Refund, Replacement & Cancellation Policy
Clear guidelines for returns, replacements, and order cancellations
Wrong / Missing / Expired / Empty Item Delivered
In cases where you have received a package which seems without weight / empty in the first instance, please record a video of unboxing of the package by you.
If you receive an incorrect product, please follow these steps:
Step 1 – Raise a replacement request
Within 3 days from the date of delivery by emailing us at drkinjal.official@gmail.com or via WhatsApp at 9428289077, along with:
- • Clear pictures of the wrong item received
- • Your Order ID
Step 2 – Review period
Please allow us 48 working hours to review your request.
Step 3 – Reverse pickup
Upon approval, our courier partner will arrange a reverse pickup of the incorrect product.
Step 4 – Alternative solution
If reverse pickup service is not available at your location, we will guide you with an alternative solution.
Step 5 – Replacement/Refund
Once the wrong product is successfully picked up, we will dispatch the replacement product (subject to stock availability). If replacement is not available, a refund will be initiated.
Item Damaged on Delivery
In cases where you have received a package which seems without weight/broken in the first instance, please record a video of unboxing of the package by you.
If you receive a damaged product, please follow these steps:
Step 1 – Raise a replacement request
Within 3 days from the date of delivery by emailing drkinjal.official@gmail.com or WhatsApp 9428289077, with:
- • Clear pictures of the damaged product
- • Your Order ID
Step 2 – Review period
Allow us 48 working hours to review the request.
Step 3 – Product collection
After approval, our courier partner will collect the damaged product.
Step 4 – Alternate arrangement
If reverse pickup is unavailable in your area, we will assist with an alternate arrangement.
Step 5 – Replacement/Refund
Once the damaged product is picked up, a replacement will be shipped (subject to availability) or a refund will be processed.
Cases Where Return / Replacement Is Not Applicable
We will not be able to accept returns or replacements in the following cases:
- Products that are opened, used, or altered
- Missing original packaging, including mono cartons, labels, or seals
- Return/replacement requests raised after 3 days from delivery
For health and safety reasons, all makeup products are final sale and cannot be returned or exchanged.
Order Cancellation Policy
Orders can be cancelled
Only before they are processed for shipping.
Cancellation not possible
Once the order is processed or shipped, cancellation is not possible.
Shipping Charges
FREE Shipping
Offered on orders above the minimum order value (as notified from time to time).
Cash on Delivery (COD)
Option is available for your convenience.
Shipping charges (if applicable) shown at checkout are final and non-refundable.
Pricing Information
We strive to ensure accurate product and pricing details; however, errors may occur.
Product prices are confirmed only after order placement.
If a product is listed with incorrect pricing or information, Dr. Kinjal reserves the right to cancel or modify the order before dispatch.
If payment has already been processed and the order is cancelled, the full amount will be refunded to the original payment method.
Promotional offers and discounts are category-specific and not applicable site-wide.
Coupon codes may not apply to certain products or categories.
Prices and availability are subject to change without prior notice.
Need Assistance with Your Order?
Our customer support team is here to help you with refunds, replacements, cancellations, or any order-related queries.